Most frequent questions and answers
This depends on where you are storing, how long for and what size room you require. You can get a quote online or speak to a member of our teams on the local store number or our UK Customer Support Centre on 0121 628 0014 or 0330 043 2676. All prices given for quotes are for a weekly cost including VAT. Storage is charged 4 weekly and in advance.
Just contact the store you have reserved at directly, or our Customer Support Centre on 0121 628 0014 or 0330 043 2676, before your reservation expiry date, which is displayed on your reservation confirmation email, and we will cancel your reservation immediately. If you merely wish to change your move in date, store location or room size, just contact the store or call our Customer Support Centre.
The price for storage you is quoted includes VAT. You will need a padlock to secure your room and your goods will need to be insured whilst they are in storage. Please ask in store or over the phone for a quote on insurance, this will depend on the value of your goods to be stored. To book a room is free with no obligation to take up storage with us.